FACTS

Below you should find all your payment and shipping questions answered along with more information about beeswax and beeswax candle care.

01

Why beeswax?
  • Beeswax is one of the oldest kinds of waxes used for candle making with a tradition stretching back to the middle ages. 

  • A colony of bees produces approximately 450gms of wax per year, making beeswax something to treasure.  

  • Beeswax candles have a high melting point so burn much slower than ordinary candles emitting an intoxicating aromatic smell of honey.  The flame is a sublte golden colour.

  • Non allergenic and non toxic, beeswax candles emit negative ions which purify the air, can aid asthma sufferers and help eliminate nasty odours.

  • Smoke and soot free with virtually no drip.

  • The colour of the wax varies depending on the seasons giving a uniquness to each batch of candles.

02

Candle care
  • Trim the wick to 0.6cm (0.25ins).  If on first lighting the wick doesn't light properly don't panic!  Just light again.
  • Always keep the candle away from draughts - it will burn better and longer.
  • Always place the candle on a fire proof surface.
  • Keep away from anything flammable, in particular curtains.
  • Never leave candle unattended
  • Beeswax candles can form a natural bloom if stored for a while or at cold temperatures.  Some people like the 'bloom look', but to restore candle backto its orginal state, place in the sun for a while or, for quicker results, use a hair dryer at a low setting.
  • Do not store in direct sunlight as the candle might fade in colour.

03

Materials
  • All our candles are 100% pure beeswax
  • Our wax is sourced from local East Sussex beekeepers
  • We only use addiditve free, 100% pure cotton wicks
  • We don't add scent or colour to our candles prefering the natrual honey colour and smell. 
  • We use 100% recycled materials for all our packaging, so please recycle after use.

04

05

Payment and Shipping

 

Payment
  • Orders will be dispatched once your payment has cleared.
  • If you want to cancel your order before it is shipped, please get in touch within 24 hours of payment. After this time, cancellations and refunds cannot be given until the item is returned to me.

Shipping

  • Candles and stones are dispatched within 3 - 5 business days whenever possible, but sometimes may take a little longer.

  • UK orders take 3-5 business days to arrive once dispatched, Europe 8-10 business days and International 10-15 business days.

  • All orders are sent standard mail. If you would like your order tracked then please get in touch to arrange.

  • All custom fees and charges are payable by the customer, please check your country's fees and restrictions before purchase.

  • If items are lost or damaged in transit please get in touch as soon as possible so that we can help you. To date, no items have been lost or damaged, but should this happen please photograph the damage so that we can replace or refund your order.

 

 

 
 
Returns & refunds

  • Should you want to return an order please let us know within 14 days of receiving your items. Once we receive the item in its original condition a refund will be issued. All return shipping costs are payable by the customer and please obtain a proof of posting.
  • After 14 days we will accept orders for exchange only. Return shipping costs and re-shipping costs will all be payable by the customer.
  • If your order is damaged, incorrect or faulty please report within 3 days of receiving your order and kindly provide us with photos, then upon our agreement return the item to us via standard rate shipping (please obtain a proof of shipping & receipt for your records). We will then replace/refund your order and your return shipping costs. 
  • Hopefully all our customers will be fully satisfied with their orders, but if not, we will strive to resolve any issues asap.